After a two-day technical outage, Singapore bank DBS declares that deposits are safe
After a two-day technical outage, Singapore bank DBS declares that deposits are safe. On Wednesday, DBS Group Holdings Ltd, Southeast Asia’s largest bank, reassured customers that their balances and funds were safe, despite its online banking services being down for the second day in a row.
The outage, which also affected DBS’s payments app, is the bank’s worst since a huge failure in 2010 caused users to be unable to withdraw cash from ATMs for hours. As a result, the bank was subjected to central bank supervision.
Customers were outraged by the current outage, which came just hours after the bank announced a cure for the first day’s outage.
“We discovered a problem with our access control systems yesterday, which is why many of you have been unable to log in,” DBS Singapore national head Shee Tse Koon said in a video message on the bank’s Twitter account.
“I want to reassure you that your funds and savings are secure,” Shee added, adding that customers may use the bank’s branches and phone banking facilities.